Frequently asked questions
Everything you need to know before bringing VELUNII home.
VELUNII is an AI-powered conversational companion — a small, soft, fluffy device with expressive digital eyes that you can talk to. It brings conversational AI into the real world instead of keeping it inside another screen.
Yes. VELUNII supports voice interaction and responds through AI-powered conversation. Its connected conversation features need an internet connection.
Set VELUNII up and connect it to your network, then just talk. Speak naturally, ask questions, and VELUNII responds through conversational AI while its digital eyes react.
Yes. VELUNII's AI conversation features require a network connection to work.
Yes. VELUNII has a rechargeable design, so there's no need to keep buying batteries.
We currently ship to the United States. See our Shipping Policy for details.
Launch Batch #1 orders are estimated to arrive within 14–21 days from the order date.
You can request a return within 30 days of receiving your order. Products must be unused and in its original packaging. See our Returns & Refunds Policy for conditions and instructions.
You can reach us anytime at support@velunii.com or through our contact page. We aim to respond as quickly as possible during normal business days.